Navigate your project page

Your project page is the single place everything about a permit lives. This explains what's on it and where to look for what.

Sign in at your portal. Your projects are listed in your account; open the one you want.

What you'll find

Layouts vary by jurisdiction, but every project holds the same kinds of information:

Status — where the application is right now, and whether anything is waiting on you. See What your application status means.

Documents — everything uploaded and everything issued: your submitted files, marked-up drawings, approved plans, and the permit itself. See Download or print your documents.

Fees and payments — what's owed, what's been paid, and your receipts. See Paying your fees.

Contacts — everyone attached to the project: applicant, owner, contractor, design professional. Worth checking these are current, because some notices go to contacts rather than only to you.

Inspections — which ones your permit requires, what's been requested, and results. See Requesting an inspection.

Correspondence — correction letters, notices, and the history of what's been sent. If you think you missed an email, look here.

Two habits worth having

Check the project page rather than your inbox. Emails get filtered, forwarded, and missed. The project page is the record. If the two disagree, the project page is right.

Note your project or permit number. Every conversation with the office handling your application starts with it, and having it ready turns a long call into a short one.

If you can't find a project

• Check you're signed in as the right person. If a contractor submitted on your behalf, it's in their account, not yours — you'd need to be given access. See Request access to a project.
• Check for drafts. An unsubmitted application may be filed separately from active projects.
• Check whether it was submitted at all. See Confirm and submit your application.

If something goes wrong

Reach them using the contact details on your portal.