Confirm and submit your application

Modified on Fri, 7 Aug at 8:56 PM

ApplicationsHOW-TO

Applicant · Contractor · Design-Professional

01	Confirm and submit your application

Filling in an application doesn't send it. There's a final confirm step, and until you complete it nobody at the office handling your application can see your project.

On this page

Before you confirm
Steps
What happens next
Check it actually submitted
If something goes wrong

This is the single most common reason an application seems to sit with no progress.

Before you confirm

Once you submit, editing is usually restricted — so this is the moment to check:

The property address is the right one, selected from the search rather than typed freehand
The scope description matches what you're actually doing
Contractor and professional details are current
Every required document is attached and opens correctly
The construction value is a real figure

Fixing these afterwards is possible but slower, and may mean going back through review.

Steps

1	Open your application and go to the review or summary screen.
2	Read through the summary.
3	Select the option to confirm and submit for review.
4	A prompt will ask you to confirm. This is the point of no easy return — accept it only when you're ready.
5	Wait for the confirmation screen. Don't close the window or press back while it's processing.
6	Note your application number.

What happens next

You should see confirmation on screen and receive an email.

If a fee is due at submittal, you may be taken to payment — see Paying your fees. Depending on how the office is set up, your application may not proceed until that's settled, so don't stop halfway.

Your application then goes to an intake or completeness check before review begins. Follow it on your project page — see What your application status means.

Check it actually submitted

Worth thirty seconds:

Open the project from your account. If it still shows as a draft or in progress, it hasn't been submitted, whatever else you may have seen.

What's in your account is authoritative. The confirmation email is a courtesy — emails go missing, and their absence doesn't mean the submission failed.

If something goes wrong

Problem	What to do
The submit option is greyed out	Something required is incomplete. Look for flagged fields — often on an earlier page than the one you're on.
You get an error and nothing submits	Check every section for a required field or a missing document, then try again.
You submitted but it still shows as a draft	The confirm step may not have completed. Open it and check. If it looks submitted but the status disagrees, contact the office.
No confirmation email	Check spam. Then confirm the status in your account — that's what counts.
You submitted too early	Contact the office straight away. It's easier to pause an application at intake than after review has begun.

Reach them using the contact details on your portal.

Applying for a permit · Paying your fees · What your application status means