Request access to a project

Modified on Fri, 7 Aug at 8:56 PM

TrackingHOW-TO

Applicant · Contractor · Design-Professional

01	Request access to a project

If a project was started by someone else — a previous contractor, the property owner, a colleague — you can ask to be added rather than starting again.

On this page

Steps
The quicker route
What happens next
Taking over from someone else
If something goes wrong

Before you start

A portal account. See Create your account.
The project or permit number if you have it, or the property address.

Steps

1	Sign in at your portal.
2	Find the option to request access to an existing project.
3	Enter the project or permit number, or search by address.
4	Say who you are and your role on the project.
5	Submit the request.

The quicker route

If you can reach whoever holds the project, ask them to invite you. It's usually immediate, where a request has to be reviewed first. See Invite someone to your project.

Request access when you can't reach them — a contractor who's moved on, an owner who's sold, a colleague who's left.

What happens next

Your request is reviewed before access is granted. Permits carry personal and property information, so it isn't automatic. Who reviews it depends on how the office handling your application has set the portal up: it may go to their staff, to whoever already holds the project, or to both. Some offices don't offer requests at all — if you can't find the option, that's why, and you'll need to call.

Whoever reviews it may check your connection to the project before agreeing.

Have ready, if asked: your relationship to the property or work, a contract or work order, and your licence details if you're a contractor.

Taking over from someone else

If you're replacing a previous contractor or professional, access is only part of it. The permit's contact records may also need updating, and that's usually something the office handling your application does rather than you.

Say so when you request access — "I'm taking over as contractor from X" — so both get handled together rather than in two rounds.

If something goes wrong

Problem	What to do
You can't find the project	Try the permit number rather than the address, and check the address format. If it still doesn't appear, contact the office.
Your request was declined	There'll usually be a reason. Contact the office — often it's missing evidence of your connection to the project, and sometimes the person who holds the project declined rather than staff.
Access was granted but you can't see everything	Access levels vary by role. Ask the office if you need more.
It's urgent	Call rather than wait. the phone number shown on your portal, their published hours.

Reach them using the contact details on your portal.

Invite someone to your project · Navigate your project page