Symptom: pages load blank or half-formed, buttons don't respond, you're signed out repeatedly, or you keep seeing old information after something changed.
- Try this first
- How to clear it
- Then
- If it still doesn't work
- Still stuck
The sign-in page, with Forgot Your Password? and Register for an Account below the Sign In button. Example from a GeoCivix demo portal. Names are hidden, and your local portal may look a little different.
Your browser saves copies of pages to load them faster. When a site updates, those saved copies can be stale — which produces exactly these symptoms. Clearing them fixes many portal problems.
01 | Try this first |
Before clearing anything, open your portal in a private or incognito window. Private windows ignore saved data.
If it works there, saved data is what's getting in the way — carry on below. If it doesn't, the cause is something else; see Sign-in problems.
02 | How to clear it |
The wording differs by browser, but it is usually under Settings → Privacy → clear browsing data. Choose cached images and files and cookies, then confirm.
Chrome (computer): the three-dot menu → Delete browsing data Chrome (phone or tablet): the three-dot menu → Settings → Privacy and security → Delete browsing data Safari (Mac): Safari menu → Settings → Privacy → Manage Website Data Safari (iPhone or iPad): Settings app → Apps → Safari → Clear History and Website Data Edge: the three-dot menu → Settings → Privacy, search and services → Clear browsing data Firefox: the three-line menu → Settings → Privacy & Security → Cookies and Site Data → Clear Data
If a menu doesn't look like this, your browser has updated — the wording moves between versions. Search your browser's settings for "clear browsing data" and you'll find it.
You don't need to clear saved passwords or your history to fix this.
03 | Then |
1 | Close the browser completely — every window, not just the tab. |
2 | Reopen it and go to your portal. |
3 | Sign in again. |
04 | If it still doesn't work |
05 | Still stuck |
Use the contact details on your portal to get in touch.
Tell them which browser and device you're using, what you were trying to do, and whether it works in a private window. Those three things narrow it down immediately.
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