Clear your browser's saved data

Modified on Fri, 14 Aug at 1:35 PM

TroubleshootingTROUBLESHOOTING

Applicant · Contractor · Design-Professional

Symptom: pages load blank or half-formed, buttons don't respond, you're signed out repeatedly, or you keep seeing old information after something changed.

On this page

Try this first
How to clear it
Then
If it still doesn't work
Still stuck

Your browser saves copies of pages to load them faster. When a site updates, those saved copies can be stale — which produces exactly these symptoms. Clearing them fixes a surprising share of portal problems.

01	Try this first

Before clearing anything, open your portal in a private or incognito window. Private windows ignore saved data.

If it works there, saved data is what's getting in the way — carry on below. If it doesn't, the cause is something else; see Sign-in problems.

02	How to clear it

Caution

Save any application you have open before you clear anything. Unsaved form data can be lost. Clearing cookies also signs you out of websites, including ones unrelated to your application — have your passwords to hand, or clear data for your portal only if your browser offers that.

The wording differs by browser, but the path is the same everywhere: Settings → Privacy → clear browsing data. Choose cached images and files and cookies, then confirm.

Chrome (computer): the three-dot menu → Delete browsing data Chrome (phone or tablet): the three-dot menu → Settings → Privacy and security → Delete browsing data Safari (Mac): Safari menu → Settings → Privacy → Manage Website Data Safari (iPhone or iPad): Settings app → Apps → Safari → Clear History and Website Data Edge: the three-dot menu → Settings → Privacy, search and services → Clear browsing data Firefox: the three-line menu → Settings → Privacy & Security → Cookies and Site Data → Clear Data

If a menu doesn't look like this, your browser has updated — the wording moves between versions. Search your browser's settings for "clear browsing data" and you'll find it.

You don't need to clear saved passwords or your history to fix this.

Then

1	Close the browser completely — every window, not just the tab.
2	Reopen it and go to your portal.
3	Sign in again.

04	If it still doesn't work

Cause	What to do
An extension is interfering	Ad blockers and script blockers can break file uploads and payment windows. Disable them for your portal, or use a private window.
The browser is out of date	Update it. Older versions can fail on modern sites in ways that look like broken pages.
Something specific to this browser	Try a different one. If it works there, that's your answer and worth reporting.
Your network blocks part of the site	Corporate and public Wi-Fi sometimes do. Try a phone hotspot to check.

05	Still stuck

Use the contact details on your portal to get in touch.

Tell them which browser and device you're using, what you were trying to do, and whether it works in a private window. Those three things narrow it down immediately.

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