Fees are set and calculated by the office handling your application, and shown on your project page. This covers how to pay them and when they come up.
- When fees appear
- Steps
- What happens next
- Paying another way
- Who should pay
- If something goes wrong
Account Orders, under My Account. Each invoice row is followed by the payment made against it. Example from a GeoCivix demo portal. Names are hidden, and your local portal may look a little different.
For any question about an amount — what it's for, how it was worked out, whether it's right — contact the office directly. Fees are calculated differently by every organization, so they're the only ones who can answer.
Sign in at your portal and open the project.
01 | When fees appear |
Fees don't all arrive at once. Depending on your project you may see:
- At submittal — an application or intake fee, sometimes required before review begins
- During review — additional fees as the scope becomes clearer
- Before issuance — the balance owed before your permit is released
- Later — re-inspection or revision fees, if they apply
You'll be notified when something is due, and what's owed is shown on your project page.
If a figure surprises you, ask before you pay. Querying a fee is much easier than getting a refund later. Contact the office handling your application — the phone number, email address and opening hours are shown on your portal — with your project number and the fee line you're asking about.
02 | Steps |
1 | Open your project and go to the fees or payments section. When fees are due, Pay Fees Now appears on your project page. |
2 | Review what's owed. Each line item shows what it covers. |
3 | Select the items you're paying. Each fee owed is listed with its amount. Tick the ones you are paying. |
4 | Choose a payment method from those offered at checkout. Choose Pay Online, pick a payment method, then select Confirm Payment to go to the secure payment page. |
5 | Enter your payment details and submit. |
6 | Wait for the confirmation screen. Don't close the window or press back while it's processing. A receipt. It shows who was billed, the order and project numbers, how it was paid, and each fee. |
7 | Save or print the receipt. See Find your receipt. |
03 | What happens next |
Your payment is recorded against the project, and whatever was waiting on it — review starting, a permit being issued — moves forward once it clears.
If your balance still shows as owed a while after paying, see If your payment doesn't go through.
04 | Paying another way |
If the office accepts payment in person or by mail, they can tell you where to send it and what to include. Payments made outside the portal take longer to show on your project, so mention any deadline when you pay.
05 | Who should pay |
In many cases anyone with access to the project can pay, so a contractor can settle fees on a homeowner's permit or the other way round. If you have project access but no payment option appears, check with the office — it may be restricted to the applicant of record.
Whoever pays gets the receipt. If you're a contractor paying on a client's behalf and they need documentation, send them the receipt — the portal issues it to the payer, not to everyone on the project.
06 | If something goes wrong |
Reach them using the contact details on your portal.
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