Paying your fees

Modified on Fri, 7 Aug at 8:56 PM

Payments & feesHOW-TO

Applicant · Contractor · Design-Professional

01	Paying your fees

Fees are set and calculated by the office handling your application, and shown on your project page. This covers how to pay them and when they come up.

On this page

When fees appear
Steps
What happens next
Paying another way
Who should pay
If something goes wrong

For any question about an amount — what it's for, how it was worked out, whether it's right — contact the office directly. Fees are calculated differently by every organisation, so they're the only ones who can answer.

Before you start

When fees appear

Fees don't all arrive at once. Depending on your project you may see:

At submittal — an application or intake fee, sometimes required before review begins
During review — additional fees as the scope becomes clearer
Before issuance — the balance owed before your permit is released
Later — re-inspection or revision fees, if they apply

You'll be notified when something is due, and what's owed is shown on your project page.

If a figure surprises you, ask before you pay. Querying a fee is far simpler than seeking a refund afterwards. Contact the office at the phone number shown on your portal or the email address shown on your portal with your project number and the fee line you're asking about.

Steps

1	Open your project and go to the fees or payments section.
2	Review what's owed. Each line item shows what it covers.
3	Select the items you're paying.
4	Choose a payment method. The office accepts the payment methods shown at checkout.
5	Enter your payment details and submit.
6	Wait for the confirmation screen. Don't close the window or press back while it's processing.
7	Save or print the receipt. See Find your receipt.

What happens next

Your payment is recorded against the project, and whatever was waiting on it — review starting, a permit being issued — moves forward once it clears.

If your balance still shows as owed a while after paying, see If your payment doesn't go through.

Paying another way

If the office accepts payment in person or by mail, they can tell you where to send it and what to include. Payments made outside the portal take longer to appear against your project, so if you're close to a deadline it's worth saying so when you pay.

Who should pay

In many cases anyone with access to the project can pay, so a contractor can settle fees on a homeowner's permit or the other way round. If you have project access but no payment option appears, check with the office — it may be restricted to the applicant of record.

Whoever pays gets the receipt. If you're a contractor paying on a client's behalf and they need documentation, send them the receipt — the portal issues it to the payer, not to everyone on the project.

If something goes wrong

Problem	What to do
The amount looks wrong	Contact the office before paying. Have your project number and the fee line ready.
You can't see a payment option	Fees may not be finalized yet, or your project may be at a stage where nothing is due.
The payment page won't load	Try a different browser, and disable any extension that blocks scripts or pop-ups.
You were charged but the balance didn't clear	See If your payment doesn't go through. Don't pay twice.

Reach them using the contact details on your portal.

If your payment doesn't go through · Find your receipt · What your application status means