Update your account information

Modified on Fri, 7 Aug at 8:56 PM

Account & sign-inHOW-TO

Applicant · Contractor · Design-Professional

01	Update your account information

Keep your contact details current so notices about your projects reach you.

On this page

Steps
What happens next
Changing your email address
Changing your password
What you may not be able to change yourself
If something goes wrong

Before you start

Steps

1	Open your account or profile settings.
2	Update the fields you need — name, email, phone, mailing address, business name, license number.
3	Save your changes.
4	If you changed your email address, watch for a verification message and follow the link in it.

What happens next

New notifications go to your updated details right away.

Changing your email doesn't move your existing projects. They stay attached to your account, so you keep access to everything. But if a project lists an older address as a separate contact, that contact record needs updating too — see below.

Changing your email address

A few things worth knowing:

Your projects stay with you. Changing the address on your account doesn't affect access or history.
Verify the new address promptly. Until you do, notifications may still go to the old one.
Check that the old address still works until verification is complete, in case something is already in flight.
Contacts listed on a project are separate. If you're named as the applicant or a contact on a permit, that contact record may hold the old address. Updating your profile doesn't always update contact records on existing projects — check anything active, and contact the office handling your application if you can't change it yourself.

That last point causes more missed correction notices than anything else on this page. If you have projects in review, it's worth two minutes to check them.

Changing your password

Use your account settings if you know your current password. If you don't, see Reset your password.

What you may not be able to change yourself

Some details are locked once they're attached to a permit — usually the applicant of record, or licensing information tied to a project under review. This is deliberate: permits are legal records and their history has to stay intact.

If you need something changed that you can't edit, contact them using the contact details on your portal. Have your project or permit number ready.

If something goes wrong

Problem	What to do
The verification email didn't arrive	Check spam, add @geocivix.com to safe senders, request it again.
"This email is already in use"	Another account already uses that address. Contact the office — you may have two accounts that should be merged.
Your changes didn't save	Check for a field flagged as required or incorrectly formatted, then save again.
A field is greyed out	It's locked to an active permit. Contact the office.

Reset your password · Manage your address book · What your application status means