Reset your password

Modified on Fri, 7 Aug at 8:56 PM

Account & sign-inHOW-TO

Applicant · Contractor · Design-Professional

01	Reset your password

If you can't remember your password, you can set a new one yourself.

On this page

Steps
What happens next
If the email doesn't arrive
If something goes wrong
Still stuck

Before you start

You'll need access to the email address on your account.

Steps

1	Go to your portal and select Sign In.
2	Select Forgot Password.
3	Enter your email address and select Submit.
4	Open the email and select the reset link.
5	Set your new password.

1 hour

how long a reset link stays active

Request another if it expires — the newest email always has the working link.

Older links stop working as soon as a new one is issued, so if you've requested several, use the most recent.

What happens next

If the email doesn't arrive

Give it a few minutes, then work through these:

Check spam and junk. This is the answer most of the time.
Add @geocivix.com to your safe senders, then request the reset again.
Check the address is the one on your account. A reset is only sent to a registered address — if nothing arrives and the address is correct, you may not have an account yet. See Create your account.
Check a shared inbox. If you registered with a company address, the email may have gone to a colleague.
Check filters and rules. Automated mail is sometimes routed away by a rule nobody remembers setting.

If something goes wrong

Problem	What to do
The link says it's expired	Request a new one and use it within the hour.
The link does nothing	Try opening it in a different browser, or copy the address into a new tab.
Your new password is rejected	It may not meet the required format. The requirements are shown on the reset screen.
You reset it but still can't sign in	See Sign-in problems.
You no longer have access to the registered email	Contact the office handling your application — you'll need to verify your identity.

Still stuck

Use the contact details on your portal to get in touch. Include the email address on your account and your project number if you have one, so they can find you quickly.

Create your account · Update your account information · Sign-in problems