If you can't remember your password, you can set a new one yourself.
- Steps
- What happens next
- If the email doesn't arrive
- If something goes wrong
- Still stuck
The sign-in page, with Forgot Your Password? and Register for an Account below the Sign In button. Example from a GeoCivix demo portal. Names are hidden, and your local portal may look a little different.
You'll need access to the email address on your account.
01 | Steps |
1 | Go to your portal and select Sign In. Register and Sign In are at the top right of every portal page. |
2 | Select Forgot Your Password? On the sign-in page, select Forgot Your Password? |
3 | Enter your email address and select Submit. Enter the email you registered with and select Submit. The reset link is sent to that address. After you select Submit, the page confirms that a reset email is on its way if the address has an account. For security it shows the same message whether or not the address is registered. |
4 | Open the email and select the reset link. The Password Reset email. Select the link to set a new password. The link works for 1 hour, so use it promptly; if it expires, request a new one. |
5 | Set your new password. The link opens the Reset Password page. Enter a new password that meets the requirements shown, enter it again to verify, and select Submit. You can then sign in with the new password. |
Reset links expire. If yours has expired, request another.
Older links stop working as soon as a new one is issued, so if you've requested several, use the most recent.
02 | What happens next |
Sign in with your new password. Your projects and history are unchanged.
03 | If the email doesn't arrive |
Give it a few minutes, then work through these:
- Check spam and junk. This is the answer most of the time.
- Add @geocivix.com to your safe senders, then request the reset again.
- Check the address is the one on your account. A reset is only sent to a registered address — if nothing arrives and the address is correct, you may not have an account yet. See Create your account.
- Check a shared inbox. If you registered with a company address, the email may have gone to a colleague.
- Check filters and rules. Automated mail is sometimes routed away by a rule nobody remembers setting.
04 | If something goes wrong |
05 | Still stuck |
Email GeoCivix Support at support@geocivix.com, or submit a request at support.geocivix.com. Include the email address on your account and your project number if you have one, so we can find you quickly.
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