Find your receipt

Your payment history stays on the project, so you can retrieve a receipt long after you've paid.

A receipt. It shows who was billed, the order and project numbers, how it was paid, and each fee. Example from a GeoCivix demo portal. Names are hidden, and your local portal may look a little different.

Sign in at your portal and open the project.

A receipt normally shows the date, amount, method, what the fee was for, and the project or permit number it applies to. If you need something the receipt doesn't show — an itemized breakdown, or a specific reference for your accounting — ask the office handling your application.

• Check your email. A confirmation is usually sent at the time of payment. Search your inbox for the project number.
• Check who paid. Receipts go to the payer. If a contractor or spouse made the payment, it's in their account, not yours.
• Check the right project. If you have several projects open, it's easy to look at the wrong one.
• If you paid outside the portal — in person or by mail — the receipt may have been issued at the counter rather than online. Contact the office.

The portal issues the receipt to whoever paid. If your client needs proof of payment, forward it to them — they won't see it in their own account.

If you apply for many clients, download receipts as you go rather than months later at invoicing time.

Reach them using the contact details on your portal.