Find your receipt

Modified on Fri, 7 Aug at 8:56 PM

Payments & feesHOW-TO

Applicant · Contractor · Design-Professional

01	Find your receipt

Your payment history stays on the project, so you can retrieve a receipt long after you've paid.

On this page

Steps
What's on it
If you paid but can't find the receipt
Contractors paying for clients
If something goes wrong

Before you start

Steps

1	Go to the fees or payments section of the project.
2	Find the payment in the history. Each entry shows the date, amount, and what it covered.
3	Open or download the receipt.
4	Save it somewhere you'll find it again — receipts are commonly needed at closing, for tax records, or to reimburse a client.

What's on it

A receipt normally shows the date, amount, method, what the fee was for, and the project or permit number it applies to. If you need something the receipt doesn't show — an itemized breakdown, or a specific reference for your accounting — ask the office handling your application.

If you paid but can't find the receipt

Check your email. A confirmation is usually sent at the time of payment. Search your inbox for the project number.
Check who paid. Receipts go to the payer. If a contractor or spouse made the payment, it's in their account, not yours.
Check the right project. If you have several projects open, it's easy to look at the wrong one.
If you paid outside the portal — in person or by mail — the receipt may have been issued at the counter rather than online. Contact the office.

Contractors paying for clients

The portal issues the receipt to whoever paid. If your client needs proof of payment, forward it to them — they won't see it in their own account.

If you handle applications for many clients, download receipts as you go rather than retrieving them months later at invoicing time.

If something goes wrong

Problem	What to do
No receipt appears for a payment you made	Wait an hour, then check again. If it's still missing, see If your payment doesn't go through.
The receipt won't download	Try another browser and allow pop-ups for your portal.
You need a receipt for a closed or old permit	Payment history stays with the project. If you can't reach it, contact the office.
The receipt shows the wrong amount or project	Contact the office with the date and amount.

Reach them using the contact details on your portal.

Paying your fees · If your payment doesn't go through