Key Enhancement Updates Coming Oct 10, 2026

GeoCivix System Update Notice

Dear GeoCivix Administrators,

We’re excited to announce several system enhancements scheduled for release during this weekend’s deployment.

IMPORTANT REMINDER:please review the second half of this email if you are not already familiar with the new login experience launching next Monday for all GeoCivix users. Following this weekend’s update, you will also have the option to enable Two-Factor Authentication (2FA) for your users.

UpdateSummary

Date: Saturday, October 10th
Start Time: 10:00 PM EST

Expected Duration: 10 Minutes

What You Need to Do: Nothing

Risk Level: Low

Key Enhancements

Restrict Unapproved File Types on Upload

• When uploading documents to a project, only approved file types will be accepted. The upload window displays the allowed file types and rejects unsupported files before the upload begins.
• If a selection includes an unsupported file type, the entire batch will be rejected. A clear message will identify the unsupported file type, preventing partial uploads or unexplained missing documents.
• Applicants and consultants may upload only the file types permitted by the application’s workflow. Staff members with document-upload permissions will continue to have access to the full list of approved file types.

Plan Review Comment Letter Design

• Custom document comment elements now include a Print Format option, allowing you to choose between the Legacy Layout and the new Compact Layout when printing plan review comments on generated letters.
• The Compact Layout presents comments in a cleaner, more readable format organized by category, with original comments and replies clearly distinguished.

New Login Screen Experience

GeoCivix will introduce a redesigned login screen. This updated screen will now, starting next Monday, appear for everyone who signs in to GeoCivix.

I – How to Customize Your Login Screen Image

Clients may customize the image displayed on their login screen through Site Configuration or request assistance from the GeoCivix Support and Implementation teams. Clients are responsible for providing the image and ensuring its size and orientation work well across multiple screen sizes.

II – How to Customize Your Login Screen Background Color

Clients may customize the background color displayed behind their logo or request assistance from the GeoCivix Support and Implementation teams.

Optional Two-Factor Authentication (2FA)

Two-Factor Authentication will remain inactive and will not be visible to users unless it is enabled under the Two-Factor Authentication section in Site Configuration. You are welcome to request assistance from the GeoCivix Support and Implementation teams if you need to, they are ready to assist you.

Once enabled, clients can choose how 2FA will apply:

• Optional: Users may set up 2FA themselves by signing in and navigating to My Account > Security. Clients may also require 2FA only for selected user groups, such as Site Administrators.
• Required for Staff: All internal staff users must set up and use 2FA. This requirement does not apply to applicants or other registered public users.
• Required for Everyone: Everyone who signs in to the portal must set up and use 2FA.

I - Trusted Devices

Clients may also decide whether users can identify a browser as a trusted device. When this option is enabled, the browser will be remembered for 30 days, reducing how often the user must complete the additional 2FA verification step when signing in.

II – Available Two-Factor Authentication Methods

Users may set up Two-Factor Authentication using any of the following methods:

• Authenticator app – such as Google Authenticator or Microsoft Authenticator. This is the recommended option because it provides greater flexibility across multiple devices and browsers.
• Passkey — managed through the user’s operating system and browser.
• Email
• SMS text message

Users may configure multiple methods to provide backup sign-in options. For example, a user could select a passkey as the primary method and an authenticator app as a backup.

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